Our Verdict

Jackson Hewitt offers a reliable and convenient tax preparation service with a strong reputation for accuracy and customer support. Whether you prefer in-person assistance at one of its numerous locations or the flexibility of online filing, Jackson Hewitt has you in mind. Its transparent pricing and year-round tax advice make it a solid choice for your personal or family needs if you’re seeking professional help to maximize your refunds and ensure compliance with tax laws.
If you’re looking for a trustworthy partner for your tax needs, Jackson Hewitt stands out as a dependable option.
For more details about Jackson Hewitt:
Website: www.jacksonhewitt.com
Head Office Address: 10 Exchange Pl Fl 27, Jersey City, NJ 07302-3922
Phone Number: 1-800-234-1040
Pros
- Offers multiple filing options
- Provides transparent pricing
- Ensures accurate tax preparation
- Supports year-round tax advice
- Has numerous physical locations
Cons
- Charges higher fees for complex returns
- Limits certain online features
- Suffers from occasional customer service issues
- Features long wait times during peak seasons
Who Jackson Hewitt Is Best For
Embrace Jackson Hewitt if you are someone who:
- Wants professional tax preparation assistance
- Prefers the option of in-person support
- Desires transparent and upfront pricing
- Seeks year-round tax advice and support
- Needs help with both simple and moderately complex tax situations
- Values a well-established and reputable tax service provider
- Looks for convenience with multiple filing options
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Who Jackson Hewitt Isn’t Right For
Jackson Hewitt offers top-notch tax services but may not be your best fit if you’re someone who:
- Wants the lowest-cost tax preparation service
- Prefers a fully DIY online tax filing experience
- Desires 24/7 customer support
- Values seamless integration with financial software and apps
What Jackson Hewitt Offers

Jackson Hewitt is your one-stop-shop for all your tax preparation needs. It helps you secure the most out of your refund while complying with tax regulations. Use it for
In-person tax preparation
At numerous locations nationwide, you can sit down with a tax professional who will handle your tax return from start to finish. Consider the face-to-face service if you prefer personal interaction and have questions or unique tax situations.
Online filing
Jackson Hewitt’s online platform provides a user-friendly experience if you prefer to file your taxes yourself. The software guides you step-by-step through the process, making it easy to complete your return accurately.
Transparent pricing
With upfront pricing, you know exactly what you’re paying for tax preparation services. This transparency helps you avoid unexpected costs and budget accordingly.
Year-round tax support
Even after tax season, Jackson Hewitt offers year-round support for any tax-related questions or concerns. You’re not likely going to fully appreciate the ongoing assistance until you have tax needs or queries outside the typical filing period.
Refund advance loans
Jackson Hewitt provides refund advance loans, giving you access to your refund money sooner. Explore this perk if you need funds quickly and don’t want to wait for the IRS to process your return.
Tax resolution services
If you’re facing IRS issues such as audits, back taxes, or other tax problems, Jackson Hewitt offers resolution services to help you navigate and resolve these challenges efficiently.
Accuracy guarantee
Jackson Hewitt guarantees the accuracy of its tax preparation. If there’s an error, it covers the penalties and interest, giving you peace of mind about the correctness of your return.
Multiple filing options
You can choose from various filing options, including federal, state, and local taxes. The essence is to ensure you have a platform that takes care of all your taxes under one roof.
Jackson Hewitt Details
Jackson Hewitt is a well-known American tax preparation company that offers a range of services to help you file your taxes accurately and efficiently. Founded in 1982, Jackson Hewitt has grown to become the second-largest tax-preparation service in the United States, with thousands of locations, including those within Walmart stores, providing convenient access for clients.
The company specializes in offering personalized tax solutions, including assistance with federal and state tax returns, as well as more complex filings involving self-employment, small businesses, and investments. In addition to in-person services, Jackson Hewitt also provides online tax preparation tools that allow you to file your taxes from the comfort of your home. Its services include a maximum refund guarantee, accuracy guarantee, and support for tax-related questions, ensuring peace of mind for clients.
The company’s tax professionals handle a wide array of tax scenarios and stay updated on the latest tax laws and regulations. Jackson Hewitt also offers financial products such as refund advances and flexible payment options.
Jackson Hewitt offers two main filing options: online and in-person. Its online filing is straightforward – a flat fee of $25 to file both your federal and state returns, regardless of complexity. This is a good deal if you’re comfortable filing electronically. For in-person assistance, Jackson Hewitt doesn’t advertise its prices online. The cost depends on your tax situation and the services you need. Feel free to contact its sales team for a quote. Keep in mind there are additional fees for things like audit protection or paying with your refund.
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Where Jackson Hewitt Stands Out

If you’re wondering why Jackson Hewitt, wonder no more. It’s nothing special actually than the team of tax professionals it employs and its arrays of top-notch services that cater for all your tax needs in one place, such as:
Convenient locations
With thousands of offices nationwide, including many inside Walmart stores, Jackson Hewitt offers unparalleled convenience. You can easily find a location near you, making it simple to get tax help whether you’re at home or out shopping.
Comprehensive services
From basic tax returns to complex filings involving small businesses, self-employment, or investments, Jackson Hewitt provides a wide range of tax preparation services. It caters to diverse tax situations, making sure it meets all your needs.
Online and in-person options
Whether you prefer face-to-face assistance or the convenience of filing online, Jackson Hewitt is there for you. The online tools are user-friendly, and its in-person services offer personalized support if you need it.
Maximum refund and accuracy guarantees
Jackson Hewitt stands behind its work with a maximum refund guarantee and an accuracy guarantee. This means if it makes an error on your return, it covers any penalties and interest, giving you peace of mind.
Financial products and flexible payment options
Jackson Hewitt offers various financial products such as refund advances and flexible payment plans.
Where Jackson Hewitt Falls Short
Before opting for Jackson Hewitt, make sure you’re comfortable with the following shortcomings:
High pricing
Jackson Hewitt’s services can be expensive, particularly for complex tax situations, which is not likely going to suit your needs if looking for budget-friendly options.
Inconsistent service quality
The quality of service can vary significantly between locations, leading to an inconsistent customer experience.
Availability of experienced professionals
Access to knowledgeable tax professionals can be limited, especially during peak tax season, resulting in long wait times and difficulties in scheduling.
How to Qualify for Jackson Hewitt
Good news! There aren’t any specific requirements to use Jackson Hewitt’s tax filing services! Whether you choose to file online or get help in person, Jackson Hewitt can assist you in completing your tax return.
How to Apply for Jackson Hewitt
Want to file your taxes with Jackson Hewitt? You have two options to explore:
- Online filing: Head to Jackson Hewitt’s website and choose its online filing option. This is the most affordable route at a flat fee of $25 for both federal and state returns.
- In-person help: If you prefer face-to-face assistance, visit any local Jackson Hewitt’s office. While it doesn’t advertise prices online, a staff member can provide a quote based on your tax situation. Use Jackson Hewitt’s Office Locator to find the closest center to you.
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Alternatives to Jackson Hewitt
FreeTaxUSA
FreeTaxUSA lives up to its name by offering completely free federal tax filing for all users, regardless of tax complexity. This makes it a great choice if you’re comfortable filing electronically and confident your situation doesn’t involve uncommon tax forms. However, there are a few things to consider. For state filings, FreeTaxUSA charges a flat fee of $14.99 per state. It also offers a Deluxe package for $6.99 that allows you to amend your return if necessary (useful if you discover errors after filing). While FreeTaxUSA doesn’t have built-in access to professional tax advice, it does offer live chat support with tax specialists for an additional fee, which can be helpful if you get stuck or have specific questions. Overall, FreeTaxUSA is a solid option if you’re a budget-conscious filer who is comfortable with a DIY approach.
H&R Block
H&R Block offers a comprehensive tax filing solution you can’t resist whether you want to do it yourself or seek professional assistance. Its software caters to a range of tax complexities with a tiered pricing structure. The free online filing option handles basic tax returns with a 1040 form and limited Schedules 1, 2, and 3. For more intricate tax situations, H&R Block offers paid plans. The Deluxe plan ($55) is ideal if you itemize deductions and claim common credits. H&R Block goes beyond software with its “Tax Pro Review” add-on service. For a fee (ranging from $55 to $89), a tax professional reviews your completed return, ensuring accuracy and potentially finding missed deductions or credits. Plus, H&R Block can even e-file it for you. Additionally, H&R Block boasts a network of physical offices across the country. Here, tax professionals can handle your entire return from start to finish, with prices varying depending on the complexity of your tax situation.
TaxAct
TaxAct is a budget-friendly tax filing option with features for a variety of tax situations. It offers a free tier for filing a simple federal return if your income is solely from a W-2 and you have no dependents.
For more complex tax scenarios, TaxAct has paid plans with tiered pricing. Its Deluxe plan ($49.99 federal + $59.99 per state) is popular for taxpayers with itemized deductions, student loan interest payments, or if you own a home. The Premier plan ($79.99 federal + $59.99 per state) adds features for investors with stock holdings or if you need to file specific schedules like Schedule D. If you’re self-employed or run a small business, TaxAct’s Self-Employed plan ($99.99 federal + $59.99 per state) includes features to manage business income and expenses, along with tax forms like Schedule C.
TaxAct also provides access to live tax advice from a professional for an additional fee, and offers audit assistance in case of any IRS inquiries.
Customer Reviews
Jackson Hewitt receives an average rating of 3.2 out of 5-star on TrustPilot based on 130 customer reviews. Unhappy customers disapprove the platform for poor responsiveness, lack of transparency, and inconsistent quality service.
Pro Tips
- Gather everything beforehand: Whether filing online or in-person, preparation is key. Collect all your W-2s, 1099s, receipts for deductions, and any other relevant documents before your appointment or starting your online filing session. This ensures a smooth and efficient process.
- Consider online filing for simplicity: Jackson Hewitt’s flat fee of $25 for both federal and state filings is a great deal, especially for simple tax returns. If your tax situation is straightforward, its online filing option is a convenient and affordable way to go.
- Know when in-person assistance makes sense: For complex tax situations like self-employment, significant investments, or owning a business, consider in-person help. A Jackson Hewitt tax professional can guide you through the intricacies of your return and ensure you maximize your deductions and credits.
- Ask about additional fees: While its online price is transparent, in-person assistance costs vary. Be sure to inquire about potential additional fees for services like audit protection or paying your fees with your refund.
- Leverage online resources: Jackson Hewitt offers a variety of resources beyond tax filing. Its website has a wealth of tax tips and information to help you understand deductions, credits, and tax law changes.
Recap
Jackson Hewitt stands out as a major player in the tax preparation industry, offering convenient in-person and online services, a maximum refund guarantee, and financial products like refund advances. However, be aware that its pricing can be on the higher side, particularly for complex tax needs, and the quality of service varies between locations. If you value convenience and personalized support, Jackson Hewitt is a strong choice, but weigh these factors carefully against your specific needs and budget.
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