Chase Review

(July 2024)


In This Article

Our Verdict


Chase, a subsidiary of JPMorgan Chase & Co., is one of the largest and most well-known financial institutions in the United States, offering a comprehensive range of banking and financial services to meet your personal or business needs.

With a history dating back over two centuries, Chase establishes a reputation for stability, innovation, and customer service excellence. Its services include personal and business banking, investment management, credit cards, mortgages, and auto financing, catering to the diverse needs of millions of customers nationwide.

Popular for its extensive branch network, robust online and mobile banking platforms, and commitment to technological advancement, Chase continues to be a leading force in the financial industry, shaping the way you manage your finances in the digital age.


  • Offers extensive branch and ATM network
  • Provides diverse range of products and services
  • Leads in technological innovation
  • Maintains strong reputation and stability
  • Offers rewards and benefits


  • Charges high fees
  • Has a limited international presence
  • Charges high interest rates
  • Faces customer service issues

Who Chase Is Best For


Opt for Chase if you’re an individual who:

  • Seeks convenient access to branches and ATMs: Chase has a large network of ATMs, making it easier for you to access cash whenever you need it.
  • Looks for a wide range of financial products and services: If you’re looking for a bank that offers a wide range of financial products and services to meet your diverse needs, Chase is the answer..
  • Values advanced online and mobile banking features: Are you someone who enjoys managing your finances online or through a mobile app? Chase’s advanced online and mobile banking features is exactly what you’re looking for
  • Has interest in credit cards with attractive rewards programs: Interested in credit cards with attractive rewards programs? With Chase, you can take advantage of cash back, travel rewards, and other perks.
  • Prioritizes stability and reputation in a bank: As a subsidiary of JPMorgan Chase & Co., Chase offers the stability and reliability you’re likely looking for.

Who Chase Isn’t Right For

You can confidently consider other banks if you’re a customer who:

  • Looks for high-interest savings accounts: Chase Bank typically offers lower interest rates compared to online banks and credit unions.
  • Prefers extensive branch networks: While Chase has a considerable branch presence, it is not your best option if you’re living in areas with limited branch access.
  • Seeks specialized financial products: Chase’s product offerings are not as diverse or tailored to specific needs compared to smaller banks or credit unions.

What Chase Offers


Chase offers a wide range of financial products and services to meet your personal or business needs. Chase provides the following services:

Checking and savings accounts

Chase provides various checking and savings account options tailored to different needs, including Chase Total Checking, Chase Premier Plus Checking, Chase Savings, and Chase Premier Savings. These accounts come with features such as online and mobile banking, debit cards, and access to a vast ATM network.

Credit cards

The financial institution offers a diverse selection of credit cards, including cashback cards, travel rewards cards, and co-branded cards with partners such as United Airlines, Marriott, and Disney. These cards often come with sign-up bonuses, rewards programs, and additional perks such as travel insurance and airport lounge access.

Loans and mortgages

Chase provides a range of lending products, including personal loans, auto loans, home equity lines of credit (HELOCs), and mortgages for purchasing or refinancing homes. You can apply for loans online or through a branch location and benefit from competitive rates and flexible terms.

Investment services

Chase offers investment products and services through its wealth management division, P. Morgan Wealth Management. These services include brokerage accounts, retirement planning, investment advisory services, and access to a wide range of investment products, including stocks, bonds, mutual funds, and exchange-traded funds (ETFs).

Business banking

Chase offers a suite of banking services tailored to businesses of all sizes, including business checking and savings accounts, merchant services, business credit cards, loans, lines of credit, and cash management solutions. Additionally, Chase provides specialized services for industries such as healthcare, real estate, and nonprofit organizations.

Online and mobile banking

Chase offers robust online and mobile banking platforms that allow you to manage your accounts, transfer money, pay bills, deposit checks remotely, and access account information securely from anywhere at any time. The mobile app also features fingerprint and facial recognition for added security.

Financial planning and advice

Chase provides financial planning and advisory services through its network of financial advisors. These advisors can help you create personalized financial plans, set and achieve financial goals, manage investments, plan for retirement, or navigate complex financial situations.

Chase Details

Chase Bank offers a wide array of financial products and services tailored to your needs, whether you’re an individual, a small business owner, or a large corporation.

With Chase, you can access checking and savings accounts designed to suit your lifestyle, credit cards offering lucrative rewards and perks, and various lending options, including mortgages and personal loans.

Its investment services through J.P. Morgan Wealth Management provide you with access to expert advice and a diverse range of investment products to help you grow your wealth and plan for the future.

In addition to traditional banking services, Chase also offers innovative online and mobile banking platforms, giving you the flexibility to manage your finances on-the-go.

With features like mobile check deposit and instant account alerts, you can stay in control of your money effortlessly. Plus, its extensive branch and ATM network ensures that you have convenient access to your accounts wherever you are.

Whether you’re looking for everyday banking solutions, investment guidance, or personalized financial advice, Chase is ever ready to provide you with the tools and support you need to achieve your financial goals.

Where Chase Stands Out


Chase stands out in several key areas, making it a preferred choice for many customers:


Chase boasts an extensive network of branches and ATMs across the United States, providing unparalleled accessibility for customers.

Whether you’re traveling or simply running errands, you can easily find a Chase location nearby to address your banking needs.

Innovative technology

The financial institution continually invests in cutting-edge online and mobile banking platforms, offering intuitive interfaces and advanced features such as mobile check deposit, account alerts, and peer-to-peer payments.

Its commitment to technological innovation ensures a seamless banking experience for you, allowing you to manage your finances with ease from anywhere, at any time.

Product variety

From checking and savings accounts to credit cards, loans, and investment services, Chase offers a comprehensive suite of financial products to cater to your diverse needs.

Whether you’re looking for basic banking services or sophisticated wealth management solutions, Chase has options to suit your requirements.

Customer service

While the banking industry often faces challenges in this area, Chase has made significant strides in improving its customer service over the years.

With dedicated support channels, knowledgeable staff, and responsive assistance, Chase endeavors to provide a positive and satisfying banking experience for you.

Where Chase Falls Short

You can’t deny that Chase Bank excels in many areas. However, there are also some areas where it falls short:

Interest rates

Chase’s savings and checking accounts typically offer lower interest rates compared to those of online banks and credit unions. This means you earn less on your deposits over time. You need to consider this factor especially if you prioritize maximizing your savings.


Chase’s fee structure is higher compared to smaller banks or online-only institutions. Common fees include overdraft fees, monthly maintenance fees on certain accounts, and out-of-network ATM fees. However, you can avoid these fees with careful account management or by meeting specific criteria.

How to Qualify for Chase


Qualifying for Chase products and services typically involves meeting certain eligibility criteria, which can vary depending on the specific product or service you’re interested in. Consider a general overview of what you need to qualify for various Chase offerings below:

Checking and savings accounts

To open a checking or savings account with Chase, you typically need to provide personal identification, such as a driver’s license or passport, proof of address, and a Social Security number or Individual Taxpayer Identification Number (ITIN).

Additionally, you need to meet minimum deposit requirements or maintain a certain balance to avoid monthly maintenance fees.

For checking accounts:

  • No minimum deposit to open.
  • Monthly service fee applies to some accounts (e.g., Chase Total Checking® at $12/month).
  • You can avoid the fee by maintaining a daily balance of at least $1,500, having at least $500 in monthly direct deposits, or keeping a combined balance of $5,000 across Chase accounts.

For savings accounts:

  • No minimum deposit to open.
  • No monthly service fees on standard savings accounts

Credit cards

Qualifying for a Chase credit card usually requires a good to excellent credit score, typically defined as a FICO score of 670 or higher.

You also need to provide personal information, including income and employment details, to assess your creditworthiness.

Meeting specific income requirements or having a history of responsible credit use can also increase your chances of approval.

Loans and mortgages

When applying for a loan or mortgage with Chase, you need to undergo a comprehensive credit evaluation to assess your creditworthiness. This evaluation considers factors such as your credit score, income, employment history, debt-to-income ratio, and assets.

Meeting specific income and credit score requirements, as well as having a stable employment history, can improve your chances of qualifying for a loan or mortgage with favorable terms.

Investment services

Chase’s investment services through J.P. Morgan Wealth Management has specific eligibility requirements, such as minimum investment amounts or net worth thresholds.

You need these services if you’re a high-net-worth individual or if you have substantial investable assets. However, Chase also offers investment advisory services and brokerage accounts that may be more accessible to a broader range of clients.

How to Apply for Chase

You can apply for any Chase’s products through various channels, including online, over the phone, or in-person at a branch location. Here’s how you can apply for Chase Bank products:

Online application

Visit the Chase Bank website and navigate to the specific product you’re interested in, such as checking accounts, savings accounts, credit cards, loans, or mortgages.

Follow the instructions to complete the online application, providing the required personal information, such as your name, address, Social Security number, and employment details.

You also need to consent to a credit check for certain products, such as credit cards or loans.

Phone application

You can also apply for Chase Bank products by calling its customer service hotline on +1-800-935-9935. A representative is going to assist you with the application process over the phone, guiding you through the necessary steps and answering any questions you have.

Be ready to provide personal information and answer verification questions to confirm your identity.

In-person application

If you prefer a face-to-face interaction, you can visit a Chase branch location to apply for its products. A banking specialist is going to assist you with the application process, providing personalized guidance and answering any questions you have.

Bring along any necessary documentation, such as identification and proof of address, to expedite the application process.

Regardless of the application method you choose, it’s essential to review the terms and conditions of the product you’re applying for, including any fees, interest rates, and eligibility criteria.

Make sure to provide accurate information during the application process to avoid delays or potential issues with your application. Once you submit your application, Chase is going to review it and notify you of the status, typically within a few business days.

Alternatives to Chase

Capital One

Capital One is a leading financial institution offering a wide array of banking products and services with the commitment of meeting your business or personal financial needs.

With a strong emphasis on innovation and customer satisfaction, Capital One provides competitive credit cards, flexible lending solutions, and user-friendly online and mobile banking platforms.

Its extensive branch network, combined with robust digital banking capabilities, ensures convenient access to banking services for you irrespective of where you live in the United States.

Capital One’s commitment to providing excellent customer service and straightforward banking solutions has earned it a reputation as a trusted and reliable banking partner for millions of consumers nationwide.

Wells Fargo

Wells Fargo is one of the largest and most well-established banks in the United States, providing a comprehensive range of financial products and services.

With a history dating back to 1852, Wells Fargo maintains a strong reputation for reliability, innovation, and customer service. The bank offers various banking products, including checking and savings accounts, credit cards, loans, mortgages, and investment services, catering to the diverse needs of its customers.

Popular for its extensive branch network and robust online and mobile banking platforms, Wells Fargo provides convenient access to banking services nationwide.

Additionally, the bank offers you wealth management, insurance, and retirement planning services through its Wells Fargo Advisors and Wells Fargo Wealth and Investment Management divisions.

Despite facing challenges in recent years, Wells Fargo remains a prominent player in the banking industry, committed to helping you succeed financially and achieve your goals.

Customer Reviews

Chase attracts a bad review of 1.3 out of 5-star based on 1,602 customer reviews on TrustPilot. In all, the reviews are negative with angry customers calling the financial institution out for fraudulent activities, bad customer service, unpalatable service, and so on.

Pro Tips

  • Maximize rewards: Take advantage of Chase’s rewards programs, such as Ultimate Rewards for credit cards or cashback offers for checking accounts.

  • Understand the earning rates, bonus categories, and redemption options to maximize the value of your rewards.

    Consider pairing different Chase cards to earn rewards in multiple categories and increase your earning potential.

  • Utilize online and mobile banking tools: Explore Chase’s online and mobile banking platforms to conveniently manage your accounts, track spending, set up alerts, and automate bill payments.

  • Use features like mobile check deposit and peer-to-peer payments for added convenience.

    Set up account notifications to stay informed about account activity and avoid overdrafts or fraud.

  • Avoid fees: Familiarize yourself with Chase’s fee schedule and take steps to minimize or eliminate fees. Maintain minimum balances, set up direct deposits, or meet other criteria to waive monthly maintenance fees on checking and savings accounts.

  • Use Chase’s extensive ATM network to avoid out-of-network ATM fees, and opt for electronic statements to avoid paper statement

  • Take advantage of banking bonuses: Keep an eye out for promotions and bonuses Chase offers for opening new accounts or meeting certain requirements. These bonuses can range from cash rewards to bonus points or miles, providing additional value for your banking relationship.

  • Be sure to read the terms and conditions carefully and fulfill any requirements to qualify for the bonus.

  • Explore relationship benefits: If you have multiple accounts or products with Chase, such as checking, savings, credit cards, or loans, you qualify for relationship benefits or perks.

  • These benefits include preferential interest rates, waived fees, or enhanced rewards. Review Chase’s relationship banking offerings and consider consolidating your financial accounts to take advantage of these benefits.


Chase Bank is one of the largest and most influential financial institutions in the United States, offering a wide range of banking and financial services. With a history dating back over 200 years, Chase has evolved to meet the changing needs of its customers, providing everything from personal checking and savings accounts to mortgages, credit cards, and investment services.

Popular for its convenient online and mobile banking platforms, Chase makes managing your finances easier than ever. Additionally, the bank boasts an extensive network of branches and ATMs across the country, ensuring accessibility wherever you go.

Committed to innovation and customer satisfaction, Chase continues to be a leading force in the banking industry, consistently striving to improve and adapt to the evolving financial landscape.

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